The correct word is was. A record of complaints was kept in the purser's office.
A record of complaints _______ kept in the purser's office.
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Question context
This question is part of 🗣️ Verbal Ability within the broader 🧠 Aptitude Mastery subject and appears in the ASF Airports Security Force preparation collection. Reviewing the answer together with nearby questions helps reinforce the underlying concept and identify how it may appear in competitive exams.